Last Updated: 24/04/2025
Welcome to Luxury Spa Point. By accessing and using our website, booking our services, or visiting our spa, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. General Information
Luxury Spa Point provides wellness, spa, and beauty services intended to promote relaxation and well-being. Our services are available to individuals aged 18 years or older. By using our services, you confirm that you meet this age requirement or are accompanied by a guardian.
2. Appointments & Bookings
- Appointments must be made in advance, either online, by phone, or in person.
- We recommend arriving 10-15 minutes early to ensure you receive your full treatment time.
- A valid contact number and/or email is required when booking to confirm and update you on any changes.
3. Cancellation Policy
- We require at least 24 hours’ notice for cancellations or rescheduling.
- No-shows or late cancellations may be subject to a cancellation fee of up to 100% of the service cost.
- If you are running late, your session may be shortened to avoid delays for the next client.
4. Refund Policy
- Payments for services and gift cards are non-refundable once the session has been completed.
- In cases of dissatisfaction, please contact us within 24 hours so we can resolve the issue promptly.
- Refunds may be issued for pre-paid services if canceled with adequate notice as per our cancellation policy.
5. Health & Safety
- Please inform us of any medical conditions, allergies, injuries, or ongoing treatments before your session.
- Luxury Spa Point reserves the right to refuse service to anyone under the influence of drugs, alcohol, or exhibiting inappropriate behavior.
- All guests are expected to maintain proper hygiene and respect the privacy of others.
6. Gift Cards & Promotions
- Gift cards are valid for a specific period as mentioned on the card or promotional material.
- Promotional offers cannot be combined with other discounts or offers unless stated otherwise.
- Lost or stolen gift cards will not be reissued or refunded.
7. Privacy Policy
We respect your privacy. All personal information collected is used strictly for booking, service provision, and communication purposes. For full details, refer to our [Privacy Policy].
8. Liability Waiver
By using our services, you acknowledge and agree that Luxury Spa Point shall not be held liable for any injuries, allergic reactions, or other health issues resulting from our services, unless due to proven negligence.
9. Changes to Terms
Luxury Spa Point reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services implies acceptance of any updated terms.
10. Contact Information
If you have any questions or concerns regarding our Terms & Conditions, don’t hesitate to get in touch with us at:]
Phone: 01701790550
Terms & Conditions
